Return & Refund Policy
14-Day Return Window
We offer a hassle-free 14-day return window starting from the date of delivery. If you are not fully satisfied with your purchase for any reason, you may initiate a return within this period. Items must be unused, in original packaging, and accompanied by all accessories and tags for a successful return.
Condition of Returned Items
Products must be returned in the same condition as received — unused, unwashed, with original tags intact, and in their original packaging. Items showing signs of use, damage caused by the customer, or missing components may not qualify for a full refund. We inspect every returned item before processing the refund.
How to Initiate a Return
To start a return, contact our support team or use the returns section in your account dashboard. Provide your order number, the item(s) you wish to return, and a brief reason. Our team will guide you through the return process and provide a prepaid return label where applicable.
Refund Method — COD Only
Since all payments are made in cash on delivery, refunds are issued via bank transfer or as store credit — never to a card or digital wallet. You can choose your preferred refund method at the time of return initiation. Refunds are typically processed within 10 business days of receiving and inspecting the returned item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photographic evidence. We will arrange a free return pickup and send the correct replacement or issue a full refund. No return shipping costs will apply in such cases.
Non-Returnable Products
For hygiene and safety reasons, perishable food items, opened personal care products, digital downloads, and gift cards or memberships are non-returnable unless they arrive defective. A complete list of non-returnable categories is available on each product page. Please review carefully before purchasing.
Partial Refunds
In certain cases, partial refunds may be granted for items returned without original packaging, missing accessories, or showing minor signs of handling. The refund amount is determined based on the condition of the returned item and communicated to you before processing.
Refund Processing Timeline
Once we receive and inspect your returned item, refunds are processed within 10 business days. Bank transfers may take an additional 3 to 5 business days to reflect in your account, depending on your bank. Store credit refunds are issued instantly upon approval.
Clearance and Sale Items
Products purchased during clearance sales or with heavy discounts are eligible for exchange or store credit only — not cash refunds. This policy ensures fairness while still allowing you to find a suitable replacement. Regular sale items follow the standard return policy.
Return Rejection
Exclusive Online Offers Daily reserves the right to reject returns that show signs of use, tampering, customer-inflicted damage, or do not meet the return criteria outlined above. In such cases, the item will be shipped back to you at no additional cost, and no refund will be issued.
Bundle and Multi-Item Returns
Products purchased as part of a bundle or set must be returned as a complete set to qualify for a full refund. Partial returns of bundles will be refunded at the individual item price, which may be higher than the bundled rate. Please ensure all components are included when returning bundles.
Missing or Lost Packages
If your package does not arrive within the expected delivery window, please allow 7 business days after the estimated delivery date before filing a claim. Contact our support team with your order details, and we will initiate an investigation with the shipping carrier. If the package is confirmed lost, a full refund or replacement will be arranged at no cost to you.